Terms of Purchase

Last Updated: November 4, 2026

1. Introduction

Welcome to Tilnora.

These Terms of Purchase govern the conditions under which customers purchase products through the Tilnora website. By placing an order, you acknowledge that you have read and agree to these Terms of Purchase, together with our applicable website policies.

Tilnora is a brand owned and operated by Hainan Huijie Network Technology Co., Ltd. The company operates this website and is responsible for purchases made through Tilnora, subject to applicable laws and regulations.

Please review these Terms carefully before completing your purchase.

2. Product Information

We make reasonable efforts to ensure that all product descriptions, photographs, specifications, prices, and other product information displayed on our website are accurate and up to date.

Please review the product details carefully before placing an order.

Minor variations in product appearance, color, or presentation may occur due to differences in screen settings, lighting conditions, and display technologies.

Product availability and descriptions may be updated from time to time.

If a product listing contains a material error or an item becomes unavailable, we reserve the right to contact affected customers and discuss an appropriate resolution.

3. Pricing and Currency

All product prices and applicable charges will be displayed on our website or during checkout.

The applicable currency and final order total will be presented before payment is completed.

The total purchase amount may include:

• Product prices.

• Applicable shipping fees.

• Any taxes or other charges displayed during checkout.

We reserve the right to update product prices and correct genuine pricing errors.

Any price change will not retroactively alter an order that has already been accepted, except where correction or adjustment is permitted by applicable law.

4. Order Placement and Confirmation

To place an order, customers must:

1. Select the desired products.

2. Add the products to the shopping cart.

3. Review the selected products and quantities.

4. Enter accurate billing and shipping information.

5. Select an available payment method.

6. Review the final order total.

7. Complete the checkout process.

After submitting an order, you may receive an order confirmation email acknowledging that your order has been received.

An order confirmation does not necessarily constitute final acceptance for fulfillment.

We reserve the right to review orders and decline or cancel transactions for legitimate reasons, including suspected fraud, unauthorized payment activity, material listing errors, or product unavailability.

If payment has already been collected for an order that is subsequently canceled, an appropriate refund will be arranged to the original payment method.

5. Payment Terms

Payment must be successfully authorized and completed through an available payment method before an order can proceed to fulfillment.

The payment methods currently available will be displayed during checkout.

By submitting payment information, you confirm that:

• The information provided is accurate.

• You are authorized to use the selected payment method.

• You authorize the applicable payment provider to process the transaction.

Payment processing may be handled by third-party payment providers in accordance with their applicable terms and privacy practices.

Tilnora does not guarantee the availability of payment methods that are not displayed at checkout.

6. Order Processing and Fulfillment

After payment has been confirmed, your order will enter the order preparation and fulfillment process.

Processing time is separate from the estimated shipping and delivery period.

The time required to prepare an order may vary depending on product availability, order verification, and fulfillment arrangements.

If additional information is needed to process your order, our customer support team may contact you using the details provided during checkout.

Orders will be prepared for shipment after the necessary fulfillment procedures have been completed.

7. Shipping Fees and Delivery

Our shipping fees and delivery arrangements are outlined in our Shipping Policy.

The following standard shipping rates currently apply:

Standard Shipping

• Shipping Fee: $2.99 USD.

• Estimated Shipping Time: 10–20 business days.

Free Shipping

• Available on orders over $39.00 USD.

• Applicable shipping charges will be waived for qualifying orders.

The final shipping fee will be displayed at checkout before payment is completed.

Estimated delivery times are not guaranteed delivery dates. Actual delivery may be affected by destination, carrier operations, customs procedures, weather conditions, and other unexpected circumstances.

Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability and delivery destination.

For additional information, please review our Shipping Policy.

8. Shipping Address and Customer Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify:

• Recipient's full name.

• Shipping address.

• City, state, and postal code.

• Contact phone number.

• Email address.

Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

If you notice an error after submitting your order, please contact us as soon as possible.

Address changes are subject to the fulfillment status of the order, and changes cannot be guaranteed once an order has been dispatched.

9. Order Modifications and Cancellations

If you need to modify or cancel an order, please contact us promptly at:

Email: service@tilnora.com

We will review your request based on the current fulfillment and shipping status.

If an order has not yet entered the fulfillment or dispatch process, we will make reasonable efforts to accommodate eligible requests.

Once an order has been dispatched, cancellation or modification may no longer be possible.

If cancellation is no longer available, customers may contact us regarding the applicable return procedures under our Return & Refund Policy.

Any cancellation or refund will be handled in accordance with applicable consumer protection requirements.

10. Returns and Exchanges

We offer a 30-day return period beginning on the date your order is delivered.

To qualify for a standard return, the product must generally:

• Be unused and unworn.

• Remain in its original condition.

• Include its original packaging and accompanying accessories.

• Be accompanied by valid order information.

Customers must contact our support team before returning an item.

For preference-based returns, customers are generally responsible for return shipping costs.

If a product arrives damaged, defective, incorrect, or materially different from its description, customers should contact us with their order number and supporting photos or videos.

When an issue is confirmed to be our responsibility, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Please refer to our Return & Refund Policy for complete eligibility requirements and return instructions.

11. Refund Terms

Approved refunds will be issued to the original payment method.

After the returned item has been received and inspected, approved refunds are generally processed within 5–10 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have questions about an existing refund, please contact:

service@tilnora.com

For additional details, please review our Return & Refund Policy.

12. Damaged, Defective, or Incorrect Products

We aim to ensure that customers receive the products they ordered in satisfactory condition.

If you receive an item that is damaged, defective, incorrect, or materially different from the product description, please contact our customer support team.

Please provide:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the problem, where applicable.

We will review your request and work toward an appropriate resolution.

If the issue is confirmed to be attributable to us or our fulfillment process, we will arrange an appropriate solution at no additional cost.

13. Customs Duties and Import Charges

Depending on the destination country or region, purchases may be subject to customs duties, import taxes, or other applicable charges.

Any applicable charges will be handled in accordance with relevant customs requirements and the arrangements disclosed during checkout.

Customers should review their local import requirements before completing an international purchase.

14. Privacy and Personal Information

Personal information provided during the purchasing process will be handled in accordance with our Privacy Policy.

Information may be used for legitimate transaction-related purposes, including:

• Processing and confirming orders.

• Verifying payments.

• Arranging fulfillment and delivery.

• Providing order updates.

• Responding to customer service requests.

• Handling returns and refunds.

• Meeting applicable legal obligations.

We take reasonable measures to protect personal information and work with relevant service providers as necessary to complete transactions.

Please refer to our Privacy Policy for further information about how personal information is collected, used, and protected.

15. Consumer Rights

Nothing in these Terms of Purchase is intended to exclude, restrict, or override any mandatory consumer rights or protections available under applicable law.

Where a provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

Customers retain any rights and remedies that cannot legally be waived or restricted.

16. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business operations, purchasing procedures, website functionality, or applicable legal requirements.

Any revised version will be published on this page with an updated Last Updated date.

We encourage customers to review these Terms before making a purchase.

The version applicable to an order will be determined in accordance with applicable law and the circumstances of the transaction.

17. Contact Information

If you have questions about these Terms of Purchase, an existing order, payment, shipping, returns, or refunds, please contact our customer support team.

Brand Name: Tilnora

Legal Company Name: Hainan Huijie Network Technology Co., Ltd.

Business Address:

7th Floor, Room 708, Building A, China Merchants Zhangzhou Bay Free Trade Center, Yazhou District, Sanya, Hainan Province, China

Customer Support Email: service@tilnora.com

Customer Service Phone: +86 898 88830003

Tilnora is a brand owned and operated by Hainan Huijie Network Technology Co., Ltd.

Thank you for choosing Tilnora. We appreciate your trust and look forward to providing you with a convenient and reliable shopping experience.