Shipping Policy

Last Updated: November 4, 2026

At Tilnora, we aim to provide a convenient and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, delivered, and tracked.

Please review the information below before placing your order.

1. Order Processing

Once your payment has been successfully confirmed, your order will be prepared for fulfillment.

Order processing time is separate from shipping and delivery time. The time required to prepare an order may vary depending on product availability, order verification, and fulfillment arrangements.

If additional information or verification is required, our customer support team may contact you using the contact details provided at checkout.

2. Shipping Methods and Fees

We currently offer the following shipping option:

Standard Shipping

• Shipping Fee: $2.99 USD

• Estimated Shipping Time: 10–20 business days

Free Shipping

We offer free standard shipping on orders of $39.00 USD or more.

For orders below the free shipping threshold, the standard shipping fee of $2.99 USD applies.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

All shipping fees are displayed in USD unless otherwise indicated during checkout.

3. Estimated Delivery Time

The estimated shipping time for our standard shipping service is 10–20 business days.

Please note that delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on:

• The destination address.

• Carrier transportation schedules.

• Customs inspections and clearance procedures.

• Weather conditions and unexpected transportation disruptions.

• Public holidays and other circumstances beyond our reasonable control.

Business days generally exclude weekends and applicable public holidays.

4. Shipping and Fulfillment Origin

Orders may be fulfilled through our own or partner fulfillment facilities depending on product availability and the delivery destination.

The actual fulfillment and shipping arrangements may vary by order.

We do not guarantee that every order will be shipped from a local warehouse. Any applicable shipping information will be communicated through the order fulfillment process.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

You can use the tracking information to follow your package's shipping progress.

Please allow some time for tracking information to become available after shipment. Tracking updates may not appear immediately due to carrier processing procedures.

If you have difficulty tracking your order, please contact us at service@tilnora.com.

6. Shipping Address and Delivery Information

Please ensure that your shipping address, recipient name, email address, and phone number are accurate when placing your order.

Incorrect or incomplete shipping information may cause delivery delays or unsuccessful delivery attempts.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

Address changes are subject to the order's fulfillment and shipping status. We cannot guarantee that changes can be made once an order has been dispatched.

7. Delayed or Lost Packages

Although we work to support timely delivery, unexpected shipping delays may occasionally occur.

If your tracking information has not been updated for an extended period, your order has exceeded the estimated delivery timeframe, or your package appears to be lost, please contact our customer support team.

To help us investigate, please provide:

• Your order number.

• Your shipping confirmation email, if available.

• Your tracking number.

• A brief description of the issue.

We will review the available tracking information and work with the relevant shipping carrier or fulfillment partner to investigate the situation and help determine an appropriate resolution.

A tracking status marked as delivered does not prevent you from contacting us if you have not received your package. We will review your inquiry and assist you with the next steps.

8. Incorrect, Damaged, or Missing Items

If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us at service@tilnora.com.

Please include your order number and clear photos or videos where relevant so that we can review the issue.

If the problem is confirmed to be attributable to us or our fulfillment process, we will provide an appropriate solution, such as a replacement, refund, or other suitable resolution, at no additional cost to you.

9. Customs Duties and Additional Charges

Depending on the destination country or region, international shipments may be subject to customs duties, import taxes, or other applicable charges.

Any such charges will be handled in accordance with applicable customs regulations and the arrangements presented during checkout.

Customers should review applicable local import requirements before placing an international order.

10. Contact Us

If you have questions about shipping, delivery estimates, tracking information, or an existing order, please contact our customer support team.

Brand Name: Tilnora

Legal Company Name: Hainan Huijie Network Technology Co., Ltd.

Business Address:

7th Floor, Room 708, Building A, China Merchants Zhangzhou Bay Free Trade Center, Yazhou District, Sanya, Hainan Province, China

Customer Support Email: service@tilnora.com

Customer Service Phone: +86 898 88830003

Tilnora is a brand owned and operated by Hainan Huijie Network Technology Co., Ltd.

We appreciate your trust in Tilnora and thank you for shopping with us.