Return Policy
Return Policy
Last Updated: November 4, 2026
At Tilnora, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.
This Return & Refund Policy explains the conditions and procedures for requesting a return, replacement, or refund.
1. 30-Day Return Policy
We offer a 30-day return period starting from the date your order is delivered.
If you are not satisfied with your purchase, you may request a return within 30 calendar days of delivery, provided that the item meets the eligibility requirements outlined below.
Please contact our customer support team before sending any item back.
2. Return Eligibility
To qualify for a return, the following conditions generally apply:
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The return request must be submitted within 30 calendar days after delivery.
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The item must be unused, unworn, and in its original condition.
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The product should include its original packaging, accessories, and any accompanying items.
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The item must not show signs of damage caused by misuse, improper handling, or normal wear and tear.
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Proof of purchase or a valid order number must be provided.
Certain products may be subject to additional return restrictions where permitted by applicable law. Any applicable restrictions will be communicated before purchase or at the relevant point of sale.
3. How to Request a Return
To initiate a return, please contact our customer support team by email:
Email: service@tilnora.com
Please include the following information in your request:
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Your full name.
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Your order number.
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The product you wish to return.
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The reason for your return.
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Photos or videos of the product, if the item is damaged, defective, or incorrect.
Our customer support team will review your request and provide return approval and instructions.
Please do not send any products back before receiving return authorization and the appropriate return instructions.
4. Return Shipping Address
For security and proper return handling, returns must be sent to the designated return address provided by our customer support team after your request has been approved.
Important: Please do not send returned products to our business registration address.
The appropriate return destination and shipping instructions will be provided individually after your return request has been reviewed and approved.
5. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Preference-Based Returns
If you wish to return an item because you changed your mind, selected the wrong product, or no longer need the item, you will generally be responsible for the return shipping costs.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incorrect, or materially different from its product description, please contact us with your order number and supporting photos or videos.
If the issue is confirmed to be our responsibility, we will provide an appropriate return, replacement, or refund solution at no additional cost to you.
Customers will not be required to bear return shipping costs for confirmed product or fulfillment errors attributable to us.
6. Refund Policy
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund request.
If your refund is approved:
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The refund will be issued to your original payment method.
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Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
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The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
If you have not received your refund after the applicable processing period, please contact us at service@tilnora.com.
7. Damaged, Defective, or Incorrect Items
We want every customer to receive the correct product in satisfactory condition.
If you receive an item that is damaged, defective, incorrect, or materially different from what was described, please contact us as soon as reasonably possible.
To help us resolve the issue, please provide:
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Your order number.
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A description of the problem.
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Clear photos or videos showing the issue.
After reviewing the information, our customer support team will work with you to arrange an appropriate solution, which may include a replacement, refund, or return at no additional cost when the issue is confirmed to be our responsibility.
8. Exchanges
If you would like to exchange an item, please contact our customer support team at service@tilnora.com.
Please provide your order number and details of the product you wish to exchange.
Exchange requests are subject to product availability and return eligibility. Our team will explain the available options and provide further instructions.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at service@tilnora.com.
Cancellation requests are subject to the order's fulfillment and shipping status. We will review your request and confirm whether cancellation is still possible.
If an order has already been dispatched, it may no longer be possible to cancel it directly. In such cases, please contact our customer support team for assistance with the applicable return procedure.
10. Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, replacement, or refund, please contact us.
Brand Name: Tilnora
Legal Company Name: Hainan Huijie Network Technology Co., Ltd.
Business Address:
7th Floor, Room 708, Building A, China Merchants Zhangzhou Bay Free Trade Center, Yazhou District, Sanya, Hainan Province, China
Customer Support Email: service@tilnora.com
Customer Service Phone: +86 898 88830003
Tilnora is a brand owned and operated by Hainan Huijie Network Technology Co., Ltd.
We appreciate your trust in Tilnora and are committed to providing fair, transparent, and helpful customer service.