Privacy Policy

Last Updated: November 4, 2026

1. Introduction

Welcome to Tilnora. Your privacy is important to us, and we are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, browse our products, make a purchase, or communicate with our customer support team.

Tilnora is a brand owned and operated by Hainan Huijie Network Technology Co., Ltd. The company operates this website and is responsible for handling personal information in connection with our business activities, subject to applicable privacy and data protection laws.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information when you interact with our website.

Personal Information You Provide

When you place an order, contact us, or interact with our website, you may provide:

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Order details and purchase history

• Payment-related information

• Information included in customer service communications

Payment information is generally processed through third-party payment providers. We do not intentionally collect or store complete payment card details unless specifically required for an authorized payment-related process.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages viewed and browsing activity

• Referring website addresses

• Date and time of website visits

• Website interaction and usage information

This information helps us understand how visitors use our website and improve the shopping experience.

3. How We Use Your Information

We may use the personal information we collect for the following purposes:

• To process and fulfill customer orders.

• To arrange payment processing and shipping.

• To send order confirmations and shipping notifications.

• To respond to customer inquiries and support requests.

• To manage returns, refunds, and order-related issues.

• To maintain and improve our website and services.

• To prevent fraudulent transactions and unauthorized activities.

• To comply with applicable legal and regulatory requirements.

• To communicate important information about our services and policies.

• To provide marketing communications where permitted by applicable law and your preferences.

We only use personal information for legitimate business purposes and in accordance with applicable privacy requirements.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality and enhance your browsing experience.

These technologies may be used to:

• Remember shopping cart contents.

• Maintain website functionality.

• Understand website traffic and visitor behavior.

• Improve website performance.

• Support marketing and advertising activities where applicable.

• Remember certain user preferences.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features and shopping functions.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

5. How We Share Your Information

We do not sell your personal information for monetary consideration.

However, we may share relevant personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

Service Providers

We may share information with service providers that help us operate our website, process orders, maintain customer support systems, and provide technical services.

Payment Processors

Payment-related information may be shared with payment processors to securely authorize and complete transactions.

Shipping and Fulfillment Providers

We may provide necessary customer information, such as your name, shipping address, and contact details, to shipping carriers and fulfillment partners to deliver your orders.

Analytics and Marketing Partners

Where applicable and permitted by law, we may work with analytics and marketing service providers to understand website performance and improve our marketing activities.

Legal and Regulatory Authorities

We may disclose personal information when required by applicable law, legal processes, or valid governmental requests, or when necessary to protect our legal rights and prevent fraud.

Third-party service providers are expected to handle personal information in accordance with their applicable privacy obligations and contractual requirements.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the information collected.

• The purpose for which the information is processed.

• Our ongoing business and customer service needs.

• Applicable accounting, tax, and legal obligations.

• The resolution of disputes or enforcement of agreements.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

7. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, secure website technologies, and appropriate data-handling procedures.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through our website.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• The right to request access to your personal information.

• The right to request correction of inaccurate information.

• The right to request deletion of personal information.

• The right to request restrictions on certain processing activities.

• The right to object to certain uses of personal information.

• The right to withdraw consent where processing is based on consent.

• The right to request a copy of certain personal information.

• The right to opt out of certain marketing communications.

To exercise an applicable privacy right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests. We will respond in accordance with applicable legal requirements.

9. Marketing Communications

We may send promotional emails or other marketing communications where permitted by applicable law.

You can opt out of promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send essential transactional messages, such as order confirmations, shipping notifications, and customer service updates.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

These external websites operate independently and may have their own privacy policies and data-handling practices.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

Depending on the services used to operate our website, your personal information may be processed or stored in countries other than your country of residence.

Where personal information is transferred internationally, we will take appropriate measures as required by applicable data protection laws to help ensure that your information receives an appropriate level of protection.

12. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who are below the age at which they can independently provide valid consent under applicable laws.

If we become aware that personal information has been collected from a child without the required authorization or consent, we will take appropriate steps to address the situation in accordance with applicable laws.

Parents or legal guardians who believe that a child has provided personal information to us may contact our customer support team.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, or applicable legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our personal information practices, please contact us using the information below.

Brand Name: Tilnora

Legal Company Name: Hainan Huijie Network Technology Co., Ltd.

Business Address:

7th Floor, Room 708, Building A, China Merchants Zhangzhou Bay Free Trade Center, Yazhou District, Sanya, Hainan Province, China

Customer Support Email: service@tilnora.com

Customer Service Phone: +86 898 88830003

Tilnora is owned and operated by Hainan Huijie Network Technology Co., Ltd.

We appreciate your trust and are committed to treating your personal information with care and responsibility.